Call or Text
Fastest way to reach a tech. Available during business hours with after-hours for urgent issues.
Current Customers
We're Here When You Need Us
Call, text, open a ticket, or let us connect remotely. Whatever is fastest for you.
- Mon–Fri 8am–5pm PT
- After-hours for urgent issues
- 503-878-7000
How Would You Like Help?
Submit a Ticket
Not urgent? Open a ticket online and we'll respond during business hours. Check existing tickets too.
Remote Session
Let us connect directly to your screen. Download the app, share your 9-digit code, and we're in.
How it works
- Download & open the app. Click the button for your platform.
- Share your 9-digit code. Read it to your technician over the phone.
- We connect securely. Allow access if prompted. You can end the session any time.
Submit a ticket
For urgent issues, please call 503-878-7000.
Note: Attachments are scanned for malware; include relevant logs or screenshots.
Ticket received
We have received your ticket and are in the process of reviewing it.
Check ticket status
Why can’t I find my ticket?
- Use the same email used on the ticket.
- Double-check the ticket ID from your confirmation email.
- Still stuck? Send the helpdesk an email or call support.
Reply to this ticket
Common Issues
Try these quick steps before you call. You might be back up in minutes.
- I can't log in or forgot my password.
- Try the "Forgot Password" link on the login screen. If you're completely locked out of Windows or your email account, call us at 503-878-7000 and we'll get you back in quickly.
- My computer is running really slowly.
- A full restart fixes this more often than you'd think. Close everything and restart (don't just sleep/wake). If it's still sluggish after a fresh start, open a ticket and we'll take a look.
- The printer isn't working.
- Check that the printer is powered on and connected to the network (or USB). Restart both the printer and your computer. If others can print but you can't, let us know. It's likely a driver or settings issue we can fix remotely in a few minutes.
- I can't send or receive email.
- First, check that your internet is working by opening a website. Then try closing and reopening Outlook or your mail app. If the problem is affecting your whole office or has been going on for more than 15 minutes, call us right away.
- I need to set up a new computer or move my files.
- Open a ticket with your name, what kind of device it is, and a quick description of what you need. We'll schedule a time that works for you, usually same day or next morning for current customers.
- I accidentally deleted something important.
- Don't panic. We run regular backups. Call us as soon as you realize it's missing. The sooner you call, the better your chances of a full recovery. Don't save anything new to that drive or folder in the meantime.