🧰 What you get
- Unlimited user support during business hours
- Remote remediation for Windows & macOS
- Application help (M365, Google, VPN, printing)
Included
Help When You Need It, Fast
Helpdesk & Remote Support
Your users get quick answers from real engineers via email, phone, or the desktop agent. Most fixes happen remotely in minutes; onsite visits are available when hands are required.
⚡ Service levels
- Priority triage for outages & security events
- Ticket portal with email updates
- Monthly service reports
We Catch Problems Before You Do
Maintenance & Monitoring
24×7 monitoring watches your computers, servers, and key services. We fix issues quietly in the background and only reach out when a decision needs your attention.
💻 Endpoint Care
- RMM agent health & heartbeat
- Automated cleanup & updates
- Next-gen AV/EDR (managed)
🖥️ Server Health
- Resource & service monitors
- Backup job verification
- Certificate & SSL expiry alerts
🛠️ Proactive Tasks
- Automated remediation
- Standardized baselines
- Quarterly tune-ups
Maintenance Playbook
📅 Weekly
- Patch pilot & review
- Agent drift fixes
📆 Monthly
- Broad patch deployment
- Third-party updates
- Restore spot-tests
🧭 Quarterly
- Onsite checks
- Firmware & BIOS review
- Capacity & roadmap
Reporting & KPIs
📊 Patch Compliance
Coverage, exceptions, and remediation targets at a glance.
💾 Backup Assurance
Success/Failure trend, RPO/RTO alignment, and test evidence.
🧭 Risk & Roadmap
Top findings with owners and a simple, budget-aware plan.
Maintenance Windows
Weekly
Pilot patches, alert review, automation fixes
Monthly
Patch rollout, app updates, restore spot-tests, reports
Quarterly
Onsite checks, firmware review, capacity plan, roadmap
Response SLAs
Critical (P1)
Outage/security
Outage/security
Response: < 15 min
Work start: < 1 hr
Work start: < 1 hr
High (P2)
Multiple users
Multiple users
Response: < 1 hr
Work start: same day
Work start: same day
Normal (P3)
Single user
Single user
Response: < 4 hrs
Work start: 1–2 days
Work start: 1–2 days
Your Software Stays Current, Automatically
Patching & Compliance
We keep Windows, macOS, and your critical apps up to date on a schedule that respects your business hours. Need reports for HIPAA, cyber-insurance, or CIS compliance? We’ve got that covered too.
🖥️ Windows & macOS
- Patch rings (pilot → broad)
- Deferrals & blackout windows
- Rollback plans
🧩 Third-Party Apps
- Browsers, Java, Zoom, Adobe, etc.
- Silent install enforcement
- Vulnerability prioritization
📑 Evidence & Policy
- Patch compliance reports
- Configuration baselines
- Audit-ready documentation
New Hire or Departure? We Handle the IT.
User On/Offboarding
New employees are ready to work on day one. When someone leaves, we lock down access immediately. No loose ends, no security gaps.
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🎒 Onboarding
Accounts, groups, licensing, and devices pre-loaded with apps.
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🔐 Access Governance
Role-based access, MFA & Conditional Access, periodic reviews.
-
🧹 Offboarding
Disable, retain, transfer data, and wipe devices cleanly.
Microsoft 365 & Google Workspace, Managed for You
Cloud Productivity
We handle the setup, security, and licensing so your team can just log in and get to work, with nothing falling through the cracks.
🔐 Identity & Security
- Azure AD / Google Workspace
- MFA & Conditional Access
- Baseline hardening & alerts
📂 Collaboration
- Teams / SharePoint / Drive governance
- Mailbox, groups, retention
- DLP & sharing controls
🧾 Licensing & Enablement
- Right-sized plans
- Security training
- Admin workshops
Always Know What You Own
Device & License Tracking
We maintain a living inventory of every device and software license, so when it’s time to budget, upgrade, or audit, you’re never scrambling for answers.
📦 Hardware Inventory
- Device details & location
- Warranty & lifecycle tracking
- Loaner & spare pool
🧾 Software & Licensing
- M365/Google & line-of-business apps
- License assignment & cleanup
- Renewal reminders
🛒 Procurement Help
Quotes, standardized builds, and asset tagging. New hires start on time with the right gear.
- Standard builds
- Vendor quotes
- Asset tagging
- DOA coverage
Fast, Secure Internet & Wi-Fi for Your Office
Network & Wi-Fi Management
From gateway to switch to AP, we build reliable networks with clear documentation and safe defaults.
Design Standards
- Segmentation & VLANs with clear naming
- Guest & IoT isolation by default
- Secure VPN & admin access
Business Phone Systems That Actually Work
VoIP Phones
Modern, flexible calling for office, remote, and mobile users. We handle the setup, call routing, and support so your team stays reachable no matter where they are.
Numbers & E911
Auto-attendants
Hunt groups
Users & devices
Reports & QoS
✨ Highlights
- Desk phones & softphones
- Transcription
- Teams & CRM hooks
- Holiday schedules
Your Data Is Safe, Even If Something Goes Wrong
Backup & Disaster Recovery
We back up your servers, cloud data, and computers and we actually test those backups. If the worst happens, you're back up and running fast.
🛡️ What We Protect
- Servers (physical/virtual)
- Workstations & laptops
- Microsoft 365 / Google Workspace
⚙️ How It Works
- 3-2-1 strategy with offsite copies
- Encryption in transit & at rest
- Automated verification
🚀 Recovery-Ready
- Documented RPO/RTO targets
- Periodic test restores
- Runbook for incidents
Upgrades & Projects, Done Without the Chaos
IT Projects
From office moves to cloud migrations, we scope each project with clear timelines, transparent pricing, and minimal disruption to your team.
Common Questions
- How much does it cost?
- Pricing is based on the number of people in your company and the services you need. Most businesses pay a flat monthly fee with no surprise bills. We’ll put together a quote after a short conversation about your setup.
- We already have an IT person. Can you still help?
- Absolutely. Many of our customers have an internal IT contact. We handle the background work (monitoring, updates, security) so your IT person can focus on projects and day-to-day staff needs instead of being buried in alerts.
- How long does it take to get started?
- Most businesses are fully onboarded within 2–4 weeks. We start with a discovery session to understand your environment, then handle the setup with minimal disruption to your team.
- What happens if something breaks after hours?
- We offer after-hours coverage for urgent issues. For businesses that need round-the-clock support, we have plans that include 24/7 response. Not sure what you need? We’ll recommend the right level during your evaluation.
- Do we have to sign a long-term contract?
- We work on month-to-month and annual agreements depending on the service. We’ll walk you through the options and there’s no pressure. We’d rather earn your business every month than lock you in.